Website Policies, Terms & Conditions, Privacy Policy & Training Agreement

Last Updated: June 2026

These Terms & Conditions govern the use of the Alivia London Academy and Alivia London Enterprise website, services, training programs, digital products, online courses, and educational materials.

By booking an appointment, purchasing a product, enrolling in training, accessing educational content, or using this website, you agree to be bound by these Terms & Conditions.

Eligibility

Clients and students must be at least 18 years of age or have the consent of a parent or legal guardian.

Accuracy of Information

You agree to provide accurate and complete information when booking services, enrolling in training, making purchases, or communicating with our business.

Intellectual Property

All content belonging to Alivia London Academy and Alivia London Enterprise is protected by copyright and intellectual property laws.

This includes but is not limited to:

• Training manuals
• Digital products
• Educational materials
• Videos
• PDFs
• Worksheets
• Branding
• Logos
• Photography
• Website content
• Course materials

No content may be copied, reproduced, distributed, shared, sold, taught, or republished without written permission.

Booking Policy

A non-refundable deposit equal to 50% of the service total is required to secure all appointments.

Appointments are not confirmed until the deposit has been received.

The remaining balance is due at the appointment unless otherwise stated.

Cancellation Policy

A minimum of 24 hours' notice is required for appointment cancellations or rescheduling.

Appointments cancelled with less than 24 hours' notice will result in forfeiture of the deposit.

No-shows automatically forfeit their deposit and may be required to prepay future appointments.

Deposits compensate the business for reserved appointment times and lost booking opportunities.

Late Arrivals

Late arrivals may receive a shortened appointment.

Clients arriving more than 15 minutes late may be considered a no-show and may lose their deposit.

Children Policy

Children are not permitted during appointments unless they are receiving the service.

Guest Policy

Guests are not permitted during appointments or training unless approved in advance.

Refund Policy

Due to the nature of beauty services, completed services are non-refundable.

If concerns arise regarding a service, clients must contact the business within 48 hours of the appointment.

Refund requests are reviewed on a case-by-case basis and are not guaranteed.

Training Registration

A non-refundable deposit equal to 50% of the training total is required to secure a training seat.

Enrollment is not guaranteed until payment has been received.

Remaining balances must be paid no later than seven (7) days before the training date unless otherwise agreed upon in writing.

Training Cancellation Policy

Training deposits are non-refundable.

Training cancellations made more than fourteen (14) days before the scheduled training date may be eligible for a transfer to a future training date at the discretion of Alivia London Academy.

Training cancellations made within fourteen (14) days of the training date may result in forfeiture of all payments made.

Certification Requirements

Certification is granted only upon successful completion of all training requirements, practical evaluations, attendance requirements, and competency standards established by Alivia London Academy.

The Academy reserves the right to withhold certification if these standards are not met.

Models

Students are responsible for providing their own models unless otherwise stated.

Failure to secure a model may impact the student's practical training experience.

Phones During Training

Mobile devices must remain on silent during training sessions.

Photography & Marketing Release

Photos and videos may be taken during services, training programs, workshops, and educational events.

These images and recordings may be used for:

• Marketing
• Social media
• Website content
• Advertising
• Educational purposes

Individuals who do not wish to be photographed or recorded must provide written notice before their appointment or training session.

Digital Products & Online Courses

Due to the immediate-access nature of digital products and online educational content:

• All sales are final.
• No refunds will be issued.
• Course access is granted to the purchaser only.
• Sharing access credentials is prohibited.

Violation may result in immediate termination of access without refund.

Payment Policy

Accepted payment methods may include:

• Credit Card
• Debit Card
• E-Transfer
• Approved financing options

Payment plans must be completed according to agreed schedules.

Failure to make payments may result in:

• Suspension of course access
• Cancellation of bookings
• Withholding of certifications
• Refusal of future services

Chargebacks & Payment Disputes

By submitting payment, clients acknowledge and accept all published policies.

Clients agree not to initiate chargebacks or payment disputes through their bank, credit card company, financial institution, or payment processor for services, training, deposits, digital products, or online courses that have been purchased in accordance with these policies.

A chargeback is not an alternative to following the cancellation, refund, transfer, or dispute procedures outlined herein.

In the event of a chargeback, the business reserves the right to provide supporting documentation including:

• Signed agreements
• Booking confirmations
• Appointment records
• Training registrations
• Attendance records
• Communication history
• Payment receipts
• Digital access records

Fraudulent chargebacks may result in:

• Revocation of course access
• Refusal of future services
• Withholding of certifications
• Recovery of outstanding balances
• Recovery of chargeback fees where permitted by law

Limitation of Liability

Alivia London Academy and Alivia London Enterprise are not responsible for:

• Allergic reactions
• Product misuse
• Student performance
• Business results
• Income outcomes
• Technical issues outside our control
• Losses resulting from the use of educational content

All services and educational materials are provided on an "as-is" basis.

Educational Disclaimer

No guarantees are made regarding:

• Income
• Business success
• Client acquisition
• Student outcomes
• Certification results

Results vary based on individual effort, skill level, experience, and market conditions.

Health & Safety

Clients must disclose any allergies, sensitivities, medical conditions, medications, or contraindications prior to receiving services.

The business reserves the right to refuse service where health or safety concerns exist.

Force Majeure

The business shall not be liable for delays or cancellations caused by circumstances beyond reasonable control including illness, emergencies, natural disasters, government restrictions, power outages, or severe weather.

Governing Law

These Terms & Conditions are governed by the laws of Alberta and the applicable laws of Canada.

Policy Updates

Policies may be updated at any time without prior notice. Continued use of services constitutes acceptance of any revised policies.

Last Updated: June 2026

Alivia London Academy and Alivia London Enterprise are committed to protecting your privacy and safeguarding your personal information.

This Privacy Policy explains how information is collected, used, stored, and protected when you visit our website, book services, enroll in training, purchase products, or interact with our business.

Information We Collect

We may collect personal information including:

• Full name
• Email address
• Phone number
• Mailing address
• Billing information
• Payment details
• Appointment information
• Course registration information
• Communication records
• Website usage data

How We Use Information

Your information may be used to:

• Process payments
• Schedule appointments
• Deliver services
• Provide training and certifications
• Deliver digital products
• Send appointment reminders
• Send course communications
• Provide customer support
• Improve website functionality
• Send marketing communications

Consent

By providing personal information, you consent to its collection, use, and disclosure as described in this Privacy Policy.

You may withdraw consent for marketing communications at any time by unsubscribing or contacting us directly.

Third-Party Service Providers

We may share information with trusted third-party providers including:

• Payment processors
• Booking software providers
• Email marketing platforms
• Website hosting providers
• Learning management systems

Information is shared only when necessary to provide services.

Information Security

Reasonable administrative, technical, and physical safeguards are used to protect personal information from unauthorized access, disclosure, loss, misuse, or alteration.

While we take reasonable precautions, no method of transmission or storage can be guaranteed completely secure.

Cookies & Analytics

Our website may use cookies, tracking technologies, and analytics tools to:

• Improve user experience
• Understand website performance
• Measure marketing effectiveness
• Personalize website content

Users may disable cookies through their browser settings, although some website features may be affected.

Marketing Communications

By subscribing to our mailing list, downloading resources, registering for training, or providing your contact information, you may receive:

• Newsletters
• Promotional offers
• Educational content
• Business updates

You may unsubscribe at any time.

Photography & Media Consent

Photos and videos may be collected during appointments, training sessions, events, or workshops.

These materials may be used for:

• Social media
• Website content
• Marketing campaigns
• Educational purposes

Individuals may opt out by providing written notice before the appointment or training begins.

Access to Personal Information

You may request access to, correction of, or deletion of your personal information, subject to applicable legal obligations.

Retention of Information

Personal information will be retained only as long as necessary to fulfill legal, operational, educational, and business requirements.

Sale of Information

Alivia London Academy and Alivia London Enterprise do not sell, rent, or trade personal information to third parties.

Governing Law

This Privacy Policy is governed by the laws of Alberta and Canada, including applicable privacy legislation.

Contact

Questions regarding this Privacy Policy or requests regarding personal information may be submitted through the contact information provided on our website.

Policy Updates

This Privacy Policy may be updated periodically. Continued use of our website and services constitutes acceptance of any revised versions.

Acknowledgement of Policies

By booking an appointment, enrolling in training, purchasing a digital product, registering for an online course, or making any payment to Alivia London Academy or Alivia London Enterprise, clients acknowledge that they have read, understood, and agreed to all booking, cancellation, refund, and payment policies prior to purchase.

Chargebacks and Payment Disputes

Clients agree not to initiate a chargeback, payment reversal, or dispute through their bank, credit card provider, financial institution, or payment processor for services, training, courses, deposits, digital products, or educational materials that have been purchased in accordance with these policies.

A chargeback is not an alternative to following the cancellation, rescheduling, refund, or dispute resolution procedures outlined in these policies.

Valid Deposits

Clients acknowledge that deposits are collected to reserve specific appointment times, training dates, resources, and business availability.

When a client cancels outside the permitted cancellation window, fails to attend a scheduled appointment, withdraws from training, or otherwise breaches these policies, the forfeiture of a deposit shall not be considered a penalty, but rather compensation for reserved business time and lost booking opportunities.

Evidence Submitted During Disputes

In the event of a chargeback or payment dispute, Alivia London Academy and Alivia London Enterprise reserve the right to provide supporting documentation to the financial institution, including but not limited to:

• Signed consent forms
• Booking confirmations
• Appointment records
• Training registrations
• Attendance records
• Communication records
• Email correspondence
• Text message correspondence
• Website policy acknowledgements
• Payment receipts
• Digital product access logs
• Online course access records
• Completed service records

Fraudulent Chargebacks

A chargeback initiated after services have been rendered, training has been attended, digital products have been delivered, or online course access has been granted may be considered a fraudulent payment dispute.

Where permitted by law, the business reserves the right to:

• Contest the dispute
• Recover outstanding balances
• Recover chargeback fees incurred by the business
• Suspend future bookings
• Revoke course access
• Withhold certifications
• Refuse future services or training opportunities

Collection of Outstanding Balances

Any unpaid balance, reversed payment, disputed transaction, or chargeback that is ultimately found in favour of Alivia London Academy or Alivia London Enterprise remains the responsibility of the client.

The business reserves the right to pursue recovery of outstanding balances through lawful collection procedures where applicable.

Digital Products and Online Courses

Because digital products, downloadable resources, online courses, and educational materials are delivered immediately upon purchase, they are considered received once access has been granted.

Chargebacks will not be accepted on the basis that a purchaser:

• Changed their mind
• Did not complete the course
• Did not download the materials
• Did not achieve desired results
• Failed to review the course content

Training Programs

Training deposits and tuition payments are subject to the Training & Certification Policy.

A chargeback may not be used to circumvent cancellation deadlines, attendance requirements, transfer policies, or non-refundable deposit terms.

Service Appointments

Service deposits are used to reserve appointment availability and are governed by the Booking and Cancellation Policy.

Clients may not dispute or reverse charges for deposits forfeited due to:

• Late cancellations
• No-shows
• Failure to comply with booking policies
• Failure to attend scheduled appointments

Dispute Resolution

Clients are encouraged to contact Alivia London Academy or Alivia London Enterprise directly to resolve any concerns before contacting their financial institution.

The business is committed to reasonable communication and fair resolution whenever possible.

Educational Disclaimer

All educational materials, training programs, mentorships, and resources are provided for educational purposes only.

No guarantees are made regarding:

• Income
• Business growth
• Client acquisition
• Certification outcomes
• Student success

Results vary based on individual effort, skill level, market conditions, and experience.

Health & Safety Disclaimer

Clients are responsible for disclosing allergies, sensitivities, medications, health conditions, and contraindications before receiving services.

Alivia London Enterprise reserves the right to refuse service where health or safety concerns exist.

Force Majeure

The business shall not be held liable for delays, cancellations, or inability to perform services due to circumstances beyond reasonable control, including weather events, illness, emergencies, government actions, or natural disasters.

Severability

If any portion of these policies is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Entire Agreement

These policies constitute the entire agreement between the client, student, and Alivia London Academy or Alivia London Enterprise.

Electronic Consent

By booking, purchasing, enrolling, or using this website, users acknowledge and agree to these policies electronically.

Policy Updates

Policies may be updated periodically without prior notice. Continued use of services constitutes acceptance of any revised policies.

Contact Information

Questions regarding these policies may be directed to Alivia London Academy and Alivia London Enterprise through the contact information provided on the website.